Refund policy

Return & Refund Policy

Last Updated: January 2026

We want you to be completely satisfied with your purchase. If you experience an issue with your order, please review our return and refund policy below.

Returns

Eligible products may be returned within 30 days of delivery.

To qualify for a return, the item must be returned in the same condition in which it was received and include all original accessories, manuals, packaging, cables, chargers and other included components.

A valid order number or proof of purchase is required.

Before returning an item, please contact our customer service team to request return instructions. Items returned without authorization may experience processing delays.

Electronics & Mobile Devices

For smartphones, tablets and other electronic devices:

  • All account information and personal data must be removed before returning the device.

  • Apple ID, Google Account, Find My iPhone, Find My Device and other activation/security locks must be completely removed.

  • Devices must not have been modified, rooted, jailbroken or otherwise altered.

  • IMEI and serial numbers must match the device originally shipped with the order.

  • All original accessories and included components must be returned.

  • Devices showing physical damage, liquid damage, unauthorized modification or misuse may not qualify for a full refund.

We record applicable serial numbers and/or IMEI numbers for inventory, fulfillment, warranty and return verification purposes.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective or incorrect, contact us as soon as possible with your order number and details regarding the issue.

Photographs of the product, packaging and shipping materials may be requested so we can investigate and resolve the issue.

If the item is confirmed to have arrived damaged, defective or incorrect, we will provide an appropriate resolution, which may include replacement or refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Gift cards

  • Digital products or downloadable software

  • Products with removed, altered or mismatched serial numbers

  • Items damaged through misuse or unauthorized modification

  • Items returned with active device/account security locks

  • Items specifically identified as final sale or non-returnable at the time of purchase

Any additional return restrictions applicable to a particular product will be disclosed on its product page.

Return Shipping

If a return is due to an error on our part or an eligible product arriving damaged, defective or incorrect, we will provide return instructions.

For returns made for other reasons, return shipping costs may be the customer's responsibility unless otherwise stated.

We strongly recommend using a trackable shipping service when returning valuable electronics.

Refunds

Once your return is received, it will be inspected and verified.

If approved, your refund will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your financial institution.

Original shipping charges may not be refundable unless the return resulted from an error on our part.

Missing Items or Packages

If your tracking information shows your package as delivered but you cannot locate it, please contact us promptly so we can review the shipment and assist with the appropriate next steps.

Order Cancellations

We process orders quickly. If you need to cancel an order, please contact us as soon as possible.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.

Contact Us

If you have questions about a return, refund or order, please contact our customer service team through the Contact Us page.

Please include your order number and the email address associated with your purchase so we can assist you efficiently.